Where do you ship from?

Your orders are shipped from our Showroom in Sydney, Australia.

How long does it take to deliver?

You have the option to choose your shipping service at checkout. 

USA & CANADA: 
Standard shipping: 6-15 business days
Express shipping: 2-6 business days

Please use the tracking number provided to track your order with USPS or your local postal service (example: Canada Post).

AUSTRALIA:
AusPost Standard shipping: 3-6 business days
AusPost Express shipping: 1-3 business days 

NEW ZEALAND:
AusPost Standard shipping: 5-10 business days
AusPost Express shipping: 2-5 business days

EUROPE & REST OF THE WORLD:
Standard shipping: 6-15 business days
Express shipping: 2-6 business days

Please use the tracking number provided to track your order with your local postal service once the parcel arrives in your Country. For example, RoyalMail for UK orders, or DeutscheMail for German orders, and so on. 

Every customer receives a shipping notification with their tracking number once the parcel leaves our showroom. Please check your SPAM box before emailing us requesting an update.  

We take 24h-48hs to process your order, but we might take longer during busy periods. Your local shipping carriers may experience delays outside of our control.

You can contact us at hello@bonitojewelry.com or via our live chat! 

Every piece of Bonito is covered by our one-year warranty for orders placed via our online store or in our Sydney showroom.

All of our jewelry is hand-finished according to the highest standard and is quality checked before we send it to you.

This warranty is effective from the date of delivery and covers manufacturing faults and defects in materials, including loss of any set stones from jewelry, in which case the item will be replaced or repaired. We will cover the cost related to replacing your damaged item.

This warranty does not cover loss of jewelry, chain breakage, and general wear and tear. General wear and tear includes tarnishing and fading of plated jewelry, and therefore, is not covered by warranty. Bonito is not responsible for the loss of jewelry and cannot deem an item faulty which cannot be assessed.

To ensure your Bonito pieces stay bright and shiny for as long as possible, keep them away from water, chemicals such as perfume and chlorine, and store them in a cool dry place in an individual pour of box to avoid your jewelry tangling or scratching each other.

If we are unable to replace the original piece, we can offer a store credit of the value of the original piece.

If you have any questions, please get in touch with us at hello@bonitojewelry.com with the subject line WARRANTY.

We accept returns up to 14 days after receipt of your order.

We do not accept returns on the following:

• Pierced earring styles for hygiene reasons.
• Items purchased on sale or with a promo code (excluding newsletter signup).
• All sale purchases are FINAL SALE and are not valid for refund or exchange unless deemed faulty.

For more information, please read our full Returns Policy here.