FAQ

I put in the wrong shipping address, what do I do now?

It is very important to add your correct shipping address when you place your order. If you enter the wrong shipping address contact us immediately at hello@bonitojewelry.com.

We have a 10 to 12-hour window to make a request for the package to be rerouted from the moment you make the purchase; however, we cannot guarantee the change will be doable as it depends where the package is in the shipping process. We are unable to redirect orders once they have been dispatched. To know more about this procedure, see our Shipping section.

 

How long does it take to ship my order?

USA & Canada: Express Shipping DHL 3 to 6 days.

Australia: Standard Australian 2-4 days

                Post Express Shipping 1-2 days

Europe: Express International DHL 5-9 days

Rest of the world: 5-12 days

 

What orders qualify for free shipping?

All orders that are over $100 anywhere in the world will qualify for free shipping.

 

Where can I find my order confirmation?

Once you’ve completed your purchase, you will receive an Order Confirmation email. Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service and we will be able to assist you.

 

What payment methods do you receive?

We accept Visa, Visa Debit, Mastercard, and Paypal.

 

How do you make sure my payment is secure?

We take online security very seriously. At no point do we store any financial information on our servers. We work with trusted and reputable third party hosting agents and payment providers to ensure the security of personal data.

 

Who covers duties and taxes?

Please note that you will be responsible for all duties and taxes incurred in the country of destination.

 

Do you offer international shipping?

Yes, we DO ship worldwide! Please see our Shipping page for more detailed information.

 

How can I exchange an item?

We are able to offer exchanges for necklaces, rings, bracelets and anklets only. We are unable to offer exchanges on earrings. Health and Hygiene Laws restrict the return of earrings for all jewelers, therefore, we can't accept returns and exchanges of any earrings and pierced jewelry.

Please contact our Customer service team to initiate an exchange.

 

Can I change my order?

Unfortunately, we are unable to cancel or amend orders once they have been placed. You can return your order once you have received it.

 

How can I take care of my jewelry?

Follow instructions in our Jewelry care section to keep your Bonito jewelry looking good.

 

I don’t know my ring size, what do I do?

Have a look at our Ring Size Guide to know how to discover your ring size.

 

Do you offer a warranty?

Your jewelry purchased via www.bonitojewelry.com will be under warranty for 12 months from the date of purchase.  If you have issues with your pieces, please email us at hello@bonitojewelry.com and we will address these on a case-by-case basis. 

Each case will be analysed thoroughly by the Bonito team. If Bonito Jewelry is responsible because of a manufacturing issue, we will repair it for you, free of charge. The shipping costs associated with sending the original product to us are covered by the customer. 

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