FAQ

Where do you ship from?

Your orders are shipped from our Showroom in Sydney, Australia.

How long does it take to deliver?

You have the option to choose your shipping service at checkout.

USA & CANADA: 
Standard shipping: 6-15 business days
Express shipping: 2-6 business days

AUSTRALIA:
Standard shipping: 3-6 business days
Express shipping: 1-3 business days 

NEW ZEALAND:
Standard shipping: 5-10 business days
Express shipping: 2-5 business days

EUROPE & REST OF THE WORLD:
Standard shipping: 6-15 business days
Express shipping: 2-6 business days

Every customer receives a shipping notification once the parcel leaves our office. Please check your SPAM box before emailing us requesting an update.  
We take 24h-48hs to process your order, but we might take longer during busy periods. Your local shipping carriers may experience delays outside of our control.

PRE-ORDER ITEMS:

An item is sold as pre-order when they are still in production but not yet ready to ship to our customers. Pre-order items will be shipped on the date announced on each product description. If you added an item IN STOCK and one item under PRE-ORDER, as we are committed to sustainability we will be shipping all your products together when the PRE-ORDER date starts.

If you would like to receive your products IN STOCK sooner, we please ask you to make your orders separately: one order for your PRE-ORDER items and a second order with your IN STOCK items.

Duties & Taxes?

Please note that you will be responsible for all duties and taxes incurred in the country of destination.
International orders might be subject to duties and taxes which are calculated by your local customs authorities. These costs must be paid by the customer. All orders are shipped from our showroom in Sydney, Australia.

Bonito does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

Should you decide to deny the shipment due to duties and other fees, the package will be returned back to us and you will be refunded for the order after deducting the return shipping fee.

Can my parcel be redirected? 

We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. If you wish to redirect your parcel, please contact the courier company with your order directly.

Free Shipping?

We offer free shipping on all orders over $150.

Warranty?

Read our Warranty Policy here. 

Problems with your delivery address?

If DHL, USPS, FedEx, or any other shipping carrier's tracking shows they attempted delivery, you must first call the carrier and provide either another secure address, or inform them that you will pick up the parcel at the closest post office to your delivery address.

I put in the wrong shipping address, what do I do now?

It is very important to add your correct shipping address when you place your order. If you enter the wrong shipping address contact us immediately at hello@bonitojewelry.com.

We have a 10 to 12-hour window to make a request for the package to be rerouted from the moment you make the purchase; however, we cannot guarantee the change will be doable as it depends where the package is in the shipping process. We are unable to redirect orders once they have been dispatched. 

Where can I find my order confirmation?

Once you’ve completed your purchase, you will receive an Order Confirmation email. Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service and we will be able to assist you.

How can I return an item?

You can start a return process using our RESOLUTIONS PORTAL. You can also read more about our Returns Policy here. 

Can I change my order?

Unfortunately, we are unable to cancel or amend orders once they have been placed. You can return your order once you have received it.

How can I take care of my jewelry?

Follow instructions in our Jewelry care section to keep your Bonito jewelry looking good.

I don’t know my ring size, what do I do?

Have a look at our Ring Size Guide to know how to discover your ring size.

How to wear Ear Climbers


Let's connect via email?